Shipping Policy

At Matthew Voyages, we are dedicated to delivering your orders efficiently and safely. This shipping policy outlines how we handle the shipment of products purchased through our website.

1. Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
• During peak seasons or promotional periods, processing times may be longer.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times may vary depending on your location and the selected shipping method:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Delivery times vary by destination and customs clearance procedures.

Please note that delivery times are estimates and not guaranteed due to potential delays beyond our control, including weather conditions, carrier issues, or customs processing.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.
• Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment on the carrier’s website.

6. Lost, Damaged, or Delayed Shipments

• If your shipment is lost or damaged in transit, please contact us immediately.
• For delayed shipments, we recommend checking the tracking status before contacting our support team.

7. Incorrect Address or Undeliverable Packages

• Please ensure that the shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.