Return & Refunds Policy

At Matthew Voyages, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging.
• A receipt or proof of purchase is required.

Certain items, such as personalized products, perishable goods, or final sale items, are non-returnable. Please check product descriptions for return eligibility details.

2. Return Process

To initiate a return:

1. Contact us with your order number and reason for return.
2. We will provide instructions on how to return the item.
3. The customer is responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method for returns. We are not responsible for items lost during return shipping.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to our error (defective or incorrect item).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us to arrange a replacement.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Personalized or custom-made products
• Perishable goods
• Gift cards
• Items marked as final sale

6. Late or Missing Refunds

If you haven’t received a refund after the processing period, please:

• Check with your bank or credit card company. It may take additional time before your refund is officially posted.
• Contact us if you still have concerns.